What You’re Not Getting From Your Virtual Assistant and Why

Chances are, if you have ever worked with (or are currently working with) a Virtual Assistant, you have had moments of concern about whether or not you are getting your money’s worth. It’s a legitimate concern and one that is easily measured. Why? Because working with a V.A. involves 3 things:

 
1. What you want
2. What you need
3. What you get
 
It is that simple! Let’s take a look…
 
You seek out a Virtual Assistant or V.A. Team, because you want more. You either want more time, more customers or clients, more sales, more notice, more opportunities…more of whatever it is that you feel you aren’t getting, doing, or accomplishing in your business.
 
In your goal for more – comes the realization of need. To get what you want, you need help, information, guidance, knowledge, wisdom, answers, another set of eyes, another pair of hands…whatever the need, you have it and seek to fill it.
 
Finally, what you get will either be MORE or just more-of-the-same and your NEED will either be neglected, satisfied or (ideally) surpassed. See! It’s not that difficult to measure what you’re getting – or not getting – from your Virtual Assistant or V.A. Team. The “Why” can be a little harder to pinpoint, though. “Why” often requires a deeper look and involves honest answers by you to some or all of the following questions:
 
What does your V.A. or V.A. Team know that you don’t?
What tools are you missing that your V.A. or V.A. Team readily provides you?
What questions are you being asked by your V.A. or V.A. Team?
What answers are you being given when you have questions of your V.A. or V.A. Team?
What differences are you able to note since beginning work with your V.A. or V.A. Team?
How much are you spending on V.A. services?
How much are you saving in money, time, effort, frustration, etc.?
How do you get along with your V.A. or V.A. Team?
How do you communicate – and how often do you communicate with each other?
 
Ultimately, why you succeed or fail to succeed in online marketing will always be on you. So, if you are not getting what you want and need from your Virtual Assistant or Virtual Assistant Team, it’s time to ask yourself, “Why do I continue in this relationship?” Because, that is what you either have or do not have with your V.A. – a relationship – and, of course, a great relationship is built on trust and by meeting one another’s needs. If you are seldom getting what you want or need from your Virtual Assistant or Virtual Assistant Team, the relationship is already over. And now…you know “why”
 
If you are getting what you want and need, if your V.A. or V.A. Team is helping you to make the most of your online marketing, be sure to thank them for keeping up their part of the relationship, and making a noticeable difference in how you do business!

Say what! Did I just read that?!?!

Shocked GroupThis is so ironic, but the day after I sent out my last newsletter, I received a post from a virtual assistant on a similar subject who was looking to expand her business. Unbelievably, it was laced with profanity and “crude speech”.

I might be considered a fuddy-duddy, but if you want to turn me off like a light switch, throw some profanity into your newsletter, blog post, email or even your public speaking. I don’t care if the 4 letter word is one of the “big 7” or not, I still find it offensive.

It is amazing that the same person who would never mention religious or political affiliations for fear of offending potential clientele, is more than willing to throw in a few swear words to look hip or because they want to be real.  Big mistake. Big! Huge! (channel Julia Roberts here). You do not need to use coarse language to make your point. Let’s define the word crude:

crude  (krood)
adj. crud·er, crud·est

  1. Being in an unrefined or natural state; raw.
  2. Lacking tact or taste; blunt or offensive: a crude, mannerless oaf; a crude remark.
  3. Characterized by uncultured simplicity; lacking in sophistication or subtlety: had only a crude notion of how a computer works.
  4. Not carefully or skillfully made; rough: a quick, crude sketch.
  5. Undisguised or unadorned; plain: must face the crude truth.
  6. Statistics In an unanalyzed form; not adjusted to allow for related circumstances or data.
  7. Archaic Unripe or immature.

Do you really want to be perceived as Archaic, Unripe or immature? I don’t. And you might want to consider that there just might be a few more people out there that are like me. If you use profanity, whatever you are selling, it’s not for me.

As my friend Cassandra says:

…"Speak kind words, and you will hear kind echoes."

Speakers! Let’s clean it up…

Woman who lost her thoughtsWhether your desire is to speak to hundreds or millions, there’s always room for improvement.  No matter how great your message may be, you still have to engage the audience and present yourself in a way that is pleasing to them. Today’s tidbit involves verbal clutter — or silence. Neither is very pleasing for your audience.

What do I mean by verbal clutter? Words or utterances like Hmm, Ah, Uh, Ok etc. or even nervous laughter.  You get the idea. At the opposite end of the spectrum is the uncomfortable silence. You know how that goes, you lose your train of thought and so you just stop talking………………………………………………………….for a while.

What is the cure? Practice! I know. Not much fun, but so important if you want to progress. Remember the old adage “No Pain, No Gain”! The world if full of people that think success will just drop out of the sky and fall into their laps without any work. It just isn’t true. If you want to be paid for your speaking engagements, you must appear professional. So, practice. And then practice some more. You can start by videotaping yourself. If you don’t have a camera on your computer, you can buy one for less than $20. Record yourself and then be brutally honest about how you sound. Are you engaging in verbal clutter or uncomfortable silences? Then, go public. Grab a friend or two and practice in front of them too. What do they think?

Clear out the junk, polish it up and speak like a pro. Your audience with thank you.

Presentations: It’s a Jungle Out There, But It Doesn’t Have to Be a Zoo – Right Jack Hanna?

 

Michele Linn recently wrote about a keynote presentation given by “Jungle Jack Hanna”, the well-known zookeeper, at the close of the Content Marketing World 2012 event.

Michele noted that even though his presentation, which included a number of endangered animals and facts about them, didn’t seem to directly relate to content marketing – he still managed to capture and hold the attention of those in attendance.

This is what experience can do. Experience can give you an edge. Experience can give you a story that captivates and provides knowledge to all who will listen.

Jack Hanna began his career at the Columbus Zoo in 1978. He has learned a lot over the past 34 years. He knows animals and he knows that animals, especially unusual and rare ones, interest people. Therefore, he knows how to get an audience’s attention and keep it, simply by being who he is and sharing what he knows and loves.

It may be that you have been wondering where (and how) you should share your story. You may not have the benefit of 'furry props' like Jungle Jack, but don’t let that discourage you. If you have something compelling to say, something worthwhile and informative, there is most likely an angle you can take that will grab the attention of nearly any group – and with a little creativity – engage them long enough to change their lives in some way.

Tell your story. Be yourself and share what you know. It can be good for business, good for those who hear it – and good for you!

Begin to look at every group of people as a possible audience. It may be a jungle out there, but it doesn’t mean that it has to be a zoo when it comes to finding your niche. Right, Mr. Hanna?

Image: Jungle Jack Hanna’s Facebook Page

Business Buzzwords Don’t Communicate Concisely to Your Market

 

by Charlotte L. Hanna CMO/CMBS Global

If you desire to communicate concisely to your market, avoid business buzzwords that don’t really say much and may be hindering growth.

While certain words may sound impressive when linked together, the resulting message can be vague, failing to articulate what you do for the customer and why clients should find you to be a better choice.

Content is important. It cannot be too complicated and it should not be too simple. Tone is crucial. Speaking over someone’s head or speaking in a condescending manner can both cause offense – but    bloviating just leaves the reader empty-handed and looking elsewhere for real solutions and real information.

Numbers, statistics, comparisons and facts help to form quality content that your market can use. If you are to capture a person’s attention and get them to surrender some of their precious time to read your marketing message, view your portfolio or consider your services, it is important that you speak their language and reward them with more than generalizations and opinions.

What do you do and how do you do it better? Show and tell with a sincere confidence that connects and meets your market’s requirements. In other words, give them what they want in a way they can understand – with benefits. Business buzzwords don’t communicate concisely and are best left to those who just like to hear themselves talk.

“Bee On A Daisy Flower” by Christian Meyn/FreeDigitalPhotos.net

No Time to Fall Short of Goals -Update Communication, Marketing and Business Solutions

by Charlotte L. Hanna CMO/CMBS Global

Description: Woman Playing Laptop by Just2shutter FreeDigitalPhotosdotnet ID-10059575.jpg

It’s that time of year when young people go back to school and most of us just wish we could go back to bed. Fall may be in the air, but it’s no time to fall short of goals – time to update your communication, marketing and business solutions, instead.

*        Revisit your goals. It is okay to revisit your accomplishments – as long as you don’t camp out there. If your goals have changed, no problem…as long as you have adjusted your marketing efforts accordingly. Get back to the basics in your online marketing. Don’t rely on content that may no longer be relevant to your business goals. Check your SEO – dust off your press releases, take some of your best ideas off the shelf and polish up your best business practices.

 *        Take inventory of your social media skills. Do you have a business blog? Do your posts reflect your business goals and consistently engage your market? Are you actively using Facebook or Twitter? Your social presence on the web is important to reaching your goals – be everywhere and make your brand’s voice heard. 

*        Update those lists. Your lists must be current for your campaigns to be effective – but that alone will not increase your open rates. If you want those on your lists to also read the emails you send, create more compelling subject lines and keep the content concise and informative.

 *        Exercise your focus. It’s easy to get distracted when the weather is wonderful and the activities of summer beckon…but just as nature recognizes that fall is time of preparation – so should the savvy business owner. Before the holidays come with their own distractions – before a possible cold spell in sales – before any temptation to hibernate…strengthen your focus. Look forward no matter how tempting it may be to look back. Keep your eyes on the prize and your mind on what matters.

Knowing that you should and knowing how can mean all the difference in your success. If you know that it’s time to update your business communication and marketing, but need some real solutions provided by real people – connect with CMBS Global and we’ll take you to your goals this fall.

 

Image: “Woman Playing Laptop” by Just2shutter/FreeDigitalPhotos.net

 

How Putting Out Fires Interferes With Running Your Business

by Charlotte L. Hanna CMO/Director of PMR/CMBS Global

The better your communication and marketing, the better your business runs. Wise management understands that constantly putting out fires wastes too much time and energy and interferes with momentum. How you communicate with your staff and market says much about the way you are running your business. What’s yours saying?
Running a business is about leading. Great leaders use:

  • Awareness
  • Commitment
  • Communication
  • Creativity
  • Discernment
  • Example
  • Experience
  • Foresight
  • Insight
  • Integrity
  • Knowledge
  • Patience
  • Perseverance
  • Skill
  • Strategies
  • Understanding
  • Wisdom

…just to name a few! And yet, the fact is that no one human possesses all of these characteristics – or strengths – so, how do you keep your business running and effectively market as though you do?
Leaders with integrity, whose character reflects their honesty, will not hesitate to surround themselves with others who possess what they lack. They are quick to admit their needs and not above relying on the strengths of others to assist them in their leadership role, while continuing to build on their own strengths – and learn. Learning is essential to leading…and living. Learning provides growth…a sure sign of life. Cease to learn and you die…and your business dies right alongside you.
Even the best leaders find themselves occasionally putting out fires, but preparing for possible seasons of draught in running your business will prevent additional stresses when something unexpected erupts. Instead, a deep well of the above resources from which to draw will keep virtually any threat from overtaking you.

 "Flame" by Salvatore Vuono/FreeDigitalPhotos.net

Communication, Marketing and Business Solutions

by Charlotte L. Hanna CMO/Director of PMR/CMBS Global

 

When weighing effective business solutions, two of the most important tools you will ever implement are Communication and Marketing. Skills within these areas are a must and in today’s online marketplace, often governed by technology. Even ‘word of mouth’ (a great form of advertising) is widely accomplished via Social Media.

Here are some simple steps to ensure better communication and marketing for your business:

[Read more...]

Selling and Buying – Changes Required

by Charlotte L. Hanna CMO/Director of PMR/CMBS Global

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If there is one thing you can say about the business of selling products and services over the past few years…it is that things have changed! Technology, systems and methods continue to change at a rapid pace. No longer an option, many of these changes are required for the entrepreneur’s ongoing success.

All of these changes and the rate at which information is channeled these days, necessitates a steady focus and constant revisions by business owners if they are to “stay in the game” of marketing and selling to the public. Of course, most would agree that while technology is only part of the equation, the fact that the consumer is better informed and savvier than ever is the direct result of constant communication made possible by ever evolving technology.

How consistent are you with your communication efforts? Consumers today want to know as much as possible about you, what you offer and especially your history with your products and services. So, if you are starting out in business or even if you have been doing the same thing for twenty years or more – it’s wise to never leave it up to the consumer to fill in the blanks. [Read more...]

One Reason Why You Do Not Want To Be Like Marcus Sheridan

by Charlotte L. Hanna CMO/Director of PMR/CMBS Global

SpamFree Digital Photos.Net

I first heard about Marcus Sheridan about a month ago. Given that information, you may be wondering why I would feel qualified to write an article about him. A fair question. In most any other circumstance, I would disqualify myself, but this article had to be written for one reason – someone else may benefit from my brief, but radical, experience with Marcus Sheridan.

For those who have never heard of the man, Marcus has authored several self-help books and is the founder of The Sales Lion.com. I first encountered him when I attended a webinar for which he was the featured speaker.  I'm still not sure what compelled me to attend a webinar entitled, "How Brutally Honest Content Can Generate Trust, Traffic and Sales – Think Negative"… I mean, even the bio on the guy - a swimming pool installation company owner from rural Virginia?… not really up my marketing alley. Nevertheless, attend the webinar I did – and what I learned shocked me! [Read more...]