by Charlotte L. Hanna CCO CMBS Global

There comes a day when every business owner feels ‘The Heat’. It may be financial loss, a customer service issue, an internal ethics situation, or other pressing problem. Whatever ‘The Heat’ – everyone faces it at one time or another. Knowing what to do when the heat is on can prevent you from suffering a meltdown under the stress.

Some businesses are seasonal by the very nature of the business. Others go through a variety of seasons during their existence – some more painful than others. The goal of every small business owner is growth. But even growth can be painful at times.

Seasons of prosperity may or may not be as long-lived as those of financial distress, but even in prosperous times, things can go wrong and uncomfortable situations can arise.

There is absolutely no perfect business and no real perfect season in business. Why? Because business is first and foremost about the human element. And everyone knows that whenever we humans are involved, there is room for error, misjudgment, discomfort, and more.

Your business is a reflection of YOU. Like it or not, as the owner of a business, your humanness and that of those you put in positions of authority, will be exposed from time-to-time. No one is perfect, and therefore no business can be perfect. If perfection is what you strive for in business, here is some information that may surprise you.

Perfection should never be your goal. [Read more...]